Privacy Policy

1. Introduction and scope

Vesper Studio LLC (“Vesper Studio”, “we”, “us”) is dedicated to protecting player privacy. This Privacy Policy governs your use of our Android mobile game, Arrowheart (the “App”), and describes what data is involved, how it is processed, and your rights.

Questions or requests: info@vesperstudioworks.com.

2. We do not operate player accounts

Arrowheart does not operate a Vesper Studio player account system, and Vesper Studio does not operate its own gameplay backend for Arrowheart. We do not ask for your name, email address, phone number, or precise location.

Limited crash diagnostics and coarse, non-identifying gameplay measurements are processed by Sentry as described in section 7. Google Play Games may sign you in automatically with the profile already configured on your device to support optional cloud features.

3. Your game data

Your progress — completed levels, stars, best times, trophies, daily streaks, time trial records, arrows, purchased items, and settings — is stored in the App’s own storage on your device.

Two Google features can also copy that same progress to your own Google account, so it survives a reinstall or a new phone:

• Android Backup, if you have it enabled on your device.
• Google Play Games Services, described in section 4 below.

Both copies are governed by Google’s Privacy Policy and are accessible to you, not to us. You can turn Android Backup off in your device’s Google backup settings.

4. Google Play Games Services

Arrowheart uses Google Play Games Services to save your progress to your Google account.

If you have a Play Games profile, Google signs you in automatically; the App never asks you for a password and never sees your Google credentials. What happens then:

• Trophies. All 200 trophies are tracked and displayed inside Arrowheart. They are included in the saved game, and Arrowheart does not currently publish them as Play Games profile achievements.
• Saved game. The App stores a copy of your progress as a Play Games “saved game” in your Google account through Play Games Saved Games. It contains only game data — levels, stars, times, trophies, streaks, arrows, purchases, and settings. It contains no personal information, because the App holds none.

Google provides us with your Play Games player ID and public player name so the service can work. We do not store this on any server of ours, because we operate none, and we do not combine it with anything else.

You can play the entire game without Play Games and offline. If you decline or are not signed in, everything still works — you simply have no Play Games cloud copy. You can manage or delete your Play Games data, including saved games, at Google’s Play Games settings and in the Google Play Games app. Play Games data is governed by Google’s Privacy Policy.

5. Advertising and consent (Google AdMob)

Arrowheart displays ads through Google AdMob:

• Banner ads at the bottom of some screens.
• Interstitial ads between levels, shown occasionally.
• Rewarded video ads, which are always optional and only ever start when you choose to watch one in exchange for in-game arrows or hints.

To serve, limit, and measure ads, Google may collect and process device information including your advertising identifier, IP address, and general device and usage signals. This processing is carried out by Google, not by us, and is described in Google’s Advertising Privacy notice and the AdMob data disclosure.

Google’s User Messaging Platform (UMP) handles required advertising consent messages, and the App provides access to ad privacy choices where required by applicable law or Google policy. You can also reset or delete your advertising identifier at any time in your Android settings under Privacy → Ads.

Players who purchase “Remove ads” no longer see banner or interstitial ads. Rewarded video remains available by choice.

6. Purchases (Google Play Billing)

In-app purchases — arrow packs and ad removal — are processed entirely by Google Play Billing. Arrowheart does not store payment credentials. Vesper Studio never receives, sees, or stores your card number, billing address, or banking details. We receive only the confirmation that a purchase completed and entitlement status, which the App uses to grant or restore what you bought.

Refunds, payment methods, and purchase history are handled through Google Play.

7. Diagnostics, performance, and analytics (Sentry)

Arrowheart uses Sentry — not Firebase — for crash reporting, diagnostics, performance measurement, and privacy-reduced gameplay analytics. Arrowheart does not use Firebase Analytics, Firebase Crashlytics, or Firebase Remote Config.

Sentry helps us discover crashes, freezes, and performance bottlenecks, and measures coarse, non-identifying gameplay events (such as a level starting or completing, an advertisement being shown, a purchase flow succeeding or failing, or coarse session/retention measurements).

To diagnose problems and understand aggregate usage, Sentry may process crash stack traces, app and device version information, performance timings, coarse session/retention measurements, and limited preceding in-game actions needed to diagnose errors.

Arrowheart is designed with privacy-first telemetry: it is not intended to send names, email addresses, Google Play Games identities, advertising identifiers, purchase tokens, puzzle paths, screenshots, session replays, or free-form player content to Sentry. Arrowheart explicitly disables Sentry’s default personally identifiable information (PII) collection, screenshots, and session replay features. Sentry processes diagnostic information in the European Union on our behalf under Sentry’s Privacy Policy.

We use this information solely to maintain, diagnose, and improve Arrowheart. Contact us at info@vesperstudioworks.com to inquire about or request deletion of diagnostic data. Because Arrowheart does not attach an account or personal identifier to these diagnostic reports, we may not be able to identify which anonymous report originated from your device.

8. Children’s privacy

Arrowheart is not directed at children under 13, and we do not knowingly collect personal information from children through an Arrowheart account or backend. Third-party services used by the App (such as Google and Sentry) process data as described in their respective policies. If you believe a child has provided personal information directly to us, contact us at info@vesperstudioworks.com.

9. Data deletion and retention

Using Settings → Reset Progress clears gameplay progress while preserving purchases and permanent entitlements.

Uninstalling Arrowheart or using Android’s Settings → Apps → Arrowheart → Storage → Clear data removes its local data from your device. However, Google-held Android backups or Play Games saved data may restore eligible information when the App is reinstalled, another device is configured, or Play Games reconnects.

To remove the copy held in your Google account backup, use your device’s Google backup settings. To remove the Play Games saved game, delete it from the Google Play Games app, or delete the game’s data from your Play Games profile via the Google Account dashboard.

We hold no server-side copy of your gameplay progress. As detailed in section 7, Sentry diagnostic data is not linked to personal player accounts. Requests and questions: info@vesperstudioworks.com.

10. Security

The App communicates with Google AdMob, Google Play Billing, Google Play Games services, and Sentry over encrypted (HTTPS/TLS) connections. Arrowheart does not store payment credentials on your device.

While no method of electronic transmission or storage is 100% secure, we leverage the protections provided by Android and the relevant third-party services.

11. Changes to this policy

We may update this policy as Arrowheart or the services it uses change. Material changes will be reflected by a new effective date at the top of this page.

12. Contact

Vesper Studio LLC
7901 4th St N, STE 300, St. Petersburg, FL 33702, USA
info@vesperstudioworks.com